For medical device manufacturers and distributors coordinating components, batches, serial numbers, inspections and customer supply, with service and repair needs assessed where relevant to operations.
Materials, components and finished devices need a consistent recorded identity so teams can follow their use, movement and customer delivery when questions arise.
Inspection results must connect with the action people take next, including release, hold or investigation, with responsibilities and supporting evidence understood across the business.
A complaint or service request becomes easier to assess when the team can locate the relevant product, transaction and earlier action without rebuilding its history.
Use the business platform and selected industry applications to connect the information, controls and actions your teams need.
Build on Business Central lot and serial tracking with specialist attributes, status rules and documented batch changes. Retain the relationship between materials, manufacturing and customer deliveries so teams can investigate the recorded path of a product. Agree the identity and transaction capture required at each stage, including where assemblies or repacking change the relationship.
Use selected mobile workflows to capture receipts, transfers, production activity and picking. The industry solution supports UDI and serial-number collection, with guided scanning and packaging structures available through the relevant applications. Confirm identifier formats, devices, printers and transaction rules during design, so the physical label and ERP record support the same operational process.
Create incident records from relevant source documents, carrying item, batch or serial information into the investigation. Record complaints, internal findings and process deviations, assign actions and retain the resulting evidence. Specialist incident management can support corrective and preventive work, with the required review and closure process agreed around your quality procedures.
For organisations that repair or service equipment, Business Central Premium provides service orders, service contracts, parts tracking, resource allocation and service invoicing. Assess these functions alongside device history and quality requirements. Agree which service activities belong in the ERP and which specialist technical records or field tools need to remain connected through separate systems.
Link the financial record with your production and product controls. Cloud Factory helps you assess the right combination of platform functions, specialist applications and connected systems for your operation.
Finance, purchasing, sales, stock and reporting form the business foundation.
Add the formulation, batch, quality and operational depth agreed for your products.
Bring relevant Microsoft tools, reporting and external systems into the working process.
Take a representative complaint and test how the business would locate the affected product and coordinate its response. The scenario supports discovery rather than promising a predetermined outcome.
Locate the customer transaction and the recorded batch, serial number or other agreed product identifier.
Review the associated material and production records together with the available inspection evidence.
Record the incident, responsibilities and agreed follow-up, including any separate service work required.
Assess the completed actions and identify whether the process or supporting records need to change.
UDI collection in an operational workflow does not establish that a regulatory database connection or submission process is included. Define the identifiers, labels, destination systems and local requirements relevant to your devices. Confirm the required applications, interfaces and responsibilities as part of the agreed project scope.
Business Central Premium includes service management for activities such as service orders, contracts, repair parts and invoicing. Suitability depends on your equipment and operating model. Assess inspection evidence, device-specific technical records and any specialist field-service integrations before deciding how after-sales work should be configured.
Define the intended use, critical records and approval responsibilities with your quality team. Specialist controls can add electronic signatures and traceable changes, while project testing establishes their configured behaviour. Any validation, device certification or regulatory obligations must be addressed through the appropriate documented processes and responsible specialists.
Bring one formulation, one batch and one customer order. Let’s explore the controls, information and connections your team needs, then agree a practical starting scope.
