Ecommerce Solution for Microsoft Dynamics 365 Business Central

Seamless shopping experience

A way for web stores to improve customer experience is by optimizing the supply chain. By improving your supply chain, you ensure your site has updated inventory information, great delivery options and easy return policies. It is also important to have good customer service, as it is a big part of the overall experience when customers visit your online store.

A great shopping experience meets the customers’ needs and makes them want to revisit the web store. Retailers who successfully implement a customer experience strategy to achieve higher satisfaction and increased revenue.

Efficient inventory management with RFID

Without sufficient insight into your inventory, supply chain, and processes, your online store may lose sales due to missing items in the warehouse. With an RFID device, you can quickly scan the inventory without having to scan every single barcode. In this way, RFID helps you keep track of your inventory level.

With a great overview of your inventory management processes, you make sure your customers’ ordered items are in stock. Insight into your inventory levels helps you avoid out-of-stock situations.

All the registered items are synced to the ERP system with information on pricing, discounts and inventory levels.

Module for efficient B2B ecommerce

With the B2B module, web store owners save time on everything from creating customer accounts to sending invoices to their B2B customers.

Create customer accounts directly in the shop.

During the first meeting with a potential customer, you can create the company directly in the web store. This ensures that all data is correct from day one. Additionally, potential customers can create themselves in the system in order to be contacted. If the relationship develops towards a partnership, the customer already exists in the system.

Be in control of payment and delivery addresses

Payment and delivery addresses are defined on user level. This ensures that the orders are delivered to the correct address if the customer has several locations. Additionally, the invoice can be sent to another address specifically requested by the customer. This means that you do not have to worry about deliveries sent to the wrong addresses.

Automation makes the flow of orders more effective

Business Central manages the order process in the web store. As soon as a customer makes a purchase, the order is automatically transferred directly to Business Central. The web store owner avoids using different systems, receiving orders via mail or phone, and afterwards spending time typing in the orders manually. This saves a lot of time.

Further benefits of B2B ecommerce solution

Differentiated product display

The web store owner can manage which products are on display for specific customers or customer groups. This functionality makes it possible to manage several businesses in the same solution. The same web store can sell safety shoes to one company and sell running shoes to another, and at the same time, each customer can only see the exact products that are relevant.

Specific discounts for specific customers

An essential part of running a B2B web store is to be able to adapt prices specifically for the individual customer or customer group. The prices will only be visible for the individual customer. This function makes it possible to manage prices for individual customers, for businesses with few but large-volume customers, and for businesses with many but small-volume customers.

Visible discounts for specific customers

This function manages which discounts customers or customer groups get. The discounts are displayed when the customers are logged in to the web store. This makes the discount very visible to
the customer. The function ensures that a customer with a 20% discount on a product with an original price of $20 is shown both the original price, and the customer specific price of $16.