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We are incredibly excited about the new capabilities of AI, including the recent ones announced for Microsoft Dynamics and Power Platform. In fact, I’m so excited that I’ve come up with the idea to generate a blog post using ChatGPT about the impact of these AI capabilities.

The potential of AI to transform the way we do business is enormous, and I can’t wait to see what new developments are just around the corner.

The introduction of AI capabilities like Copilot into solutions such as Microsoft Dynamics 365 Business Central has significant implications for the Microsoft Dynamics and Power Platform community.  By leveraging cutting-edge technologies, partners can differentiate themselves in the market and provide even more value to their clients. This can translate into increased demand for Dynamics and Power Platform solutions, better competitive standing, new service opportunities, and streamlined operations. In this post, we’ll explore the key benefits for Dynamics and Power Platform partners from the recent introduction of AI capabilities in more detail.

  • AI capabilities make Microsoft Dynamics and Power Platform more attractive to customers, boosting demand and competitive standing

The introduction of AI capabilities delivers Microsoft Dynamics and Power Platform as a more attractive solution to end customers, which is crucial for our customers considering solutions such as NetSuite, Oracle, etc. In essence advanced AI capabilities are available out of the box.

  • AI capabilities create new service and automation options for customers

While some of these AI-driven features may not require significant configuration by our team, this does not mean there are no additional project discussions driven by our clients and our Development team. Customers will require services such as training, consulting, and support to assist "getting the most" out of these features.

  • AI capabilities streamline CloudFactory operations and increase efficiency

The impact of AI capabilities in Microsoft Dynamics and Power Platform goes beyond simply "offering the latest new shiny toy"!  These tools can also help our team to reduce the time and resources required to deliver solutions to our clients! For example, Copilot can help our team to write code possibly more efficiently and accurately, freeing our team to focus on more strategic work for our clients.

Summary: The expected impact of AI and what it means for us all!

Of course, these are just a few possible impacts and I am sure we will experience other benefits as well. The key takeaway is that the introduction of AI capabilities in Microsoft Dynamics 365 Business Central and Power Platform has significant implications for us all!  By embracing these technologies and staying ahead of the curve, customers can knowingly position themselves as leaders in the market and continue to drive their digital transformation projects. 

If you have not yet seen what new AI capabilities have been introduced to Microsoft Dynamics and Power Platform, here is the summary of top AI capabilities introduced in the 2023 release wave 1:

Copilot for Microsoft Dynamics 365 and Copilot for Microsoft Power Platform

These features bring the power of next-generation AI capabilities and natural language processing to business processes. Copilot can be used to streamline processes such as audience research, content development, and customer engagement by providing AI-powered assistance and generating email content for faster customer replies.

Microsoft Dynamics 365 Customer Insights

This feature enables marketers to use natural language capabilities in Copilot to query, group, and measure customer data, allowing them to discover hidden patterns. AI is used to help marketers identify the best audience for upcoming events and create a segment directly from the results.

Microsoft Dynamics 365 Marketing

AI is used to enhance the query assist feature with generative capabilities, enabling marketers to accurately target customers using conversational, everyday language to quickly build targeted segments. AI is also used to generate content ideas, which helps to find inspiration and provide a starting point for copy when composing emails for audiences.

Microsoft Dynamics 365 Sales

AI is used to automate the creation of follow-up tasks for sellers, saving them valuable time and avoiding tasks falling through the cracks. Copilot in Microsoft Dynamics 365 Sales creates email content for faster customer replies and AI-generated meeting follow-ups that compile discussed topics. Updates also include a new manager insights dashboard for conversation intelligence.

Microsoft Dynamics 365 Customer Service

AI is used in Microsoft Dynamics 365 Customer Service to provide agents with real-time AI-powered assistance, helping them to resolve issues faster, handle cases more efficiently, and automate time-consuming tasks. This enables agents to focus on delivering high-quality service to their customers.

Microsoft Dynamics 365 Supply Chain Management

AI is used to provide increased agility and resilience across the supply chain. The application of appropriate valuation methods and selected currencies can now account for inventories in multiple representations, helping to comply with local GAAP, internal management accounting, and IFRS principles.

Overall, AI is used in these capabilities to streamline processes, provide better insights, automate tasks, and provide real-time assistance. These capabilities enhance the end-to-end customer experience, modernise supply chain management, and accelerate development.


Why not contact us to review the AI Capabilities available in Microsoft Dynamics 365 Business Central?