Take your customer relations to the next level with MYOB Advanced Customer Management solution. With customised dashboards and reporting tool, opportunity pipelines and management, integrated marketing, business intelligence, service & support automation and customer self-service portal, you are sure to delight your customer on every step of their customer journey.
Customer Management solution also includes web-based Customer Relationship Management (CRM) applications for managing leads, contacts, opportunities, and customer accounts.
From marketing, quoting, and sales to delivery and post-sales support, customer information is always up to date and accurate. MYOB Advanced provides a consolidated view of all customer records in a single database. This access to all written quotes, invoices, and support cases provides to every member of your team a 360-degree view of all customer activities and records. Dashboards and reports provide real-time sales data to help your team manage forecasts, quotas, and results. Efficiently communicate and collaborate with customers through the Customer Portal.
Accelerate decision making with reporting tools that deliver customized views of your business overall and focused views of departments and functions.
Deliver a 360-degree view of customer activities and information with full drill-down to everyone in your organisation to better serve the customer.
Furnish 24/7 customer access to account information, the creation of new support cases, and the latest case updates through the online self-service portal.
Manage leads, improve conversions, measure campaign performance, communicate with contacts, and improve productivity. Marketing teams can capture leads from web forms, purchased lists, advertisements, direct mail, events, and other sources; send branded email offers and track the best channels for qualified leads.
Reduce response times, improve customer satisfaction, reduce support costs, and improve billing accuracy. Create a case from captured web form inquiries or manual entry. Assign cases, escalate per your set policies. Ensure accurate billing through financial module integration.
Provide a complete view of opportunities and contacts to make your team aware of all experiences that may influence the sales decision. Improve efficiency with a workflow-assisted lead assignment and sales process management.
Gain a complete view of your business with integrated financials, marketing, sales and service.
Give customers access to the financial and case information you choose through your Customer Self-Service Portal.
Share information to build an effective team approach to customer management.
Respond rapidly to customers’ requests at any point in the sales cycle – from the first contact, through sales and fulfilment, billing, and after-sale service requests.
The MYOB Advanced add-in works with incoming and outgoing email in Outlook.
Track expenses and revenue related to a marketing campaign (requires the MYOB Advanced Project Accounting module).
MYOB Advanced ERP supports bi-directional real-time synchronization of data between MYOB Advanced ERP and Salesforce CRM, allowing for simultaneous work in both systems.
Users can choose to export the following entities to Salesforce by predefined scenarios: Leads, contacts, business accounts, opportunities, stock and non-stock items, and sales prices.
Review this Video as MYOB Advanced take you through a rapid streamlined Sales Order Process perfect for the sales team.
Customer Management (also called Customer Relationship Management) was built into MYOB Advanced from the very beginning. It is not a loosely integrated module like so many other midmarket ERP products.
MYOB Advanced for IoS and Android mobilises your sales team!
