Improve customer service and operational efficiency by using embedded AI-driven insights from cases to make more informed decisions. Boost customer satisfaction by better handling support cases and complaints, and monitor trends to see what is working.
Monitor customer service performance, as isolated snippets and over a period of time, to better understand trends. Review new cases, customer satisfaction (CSAT Scores), topic details, resolutions (and time taken) and KPI summaries. Filter the data by new cases, specific product or even topics.
Use the insights to turn data into action. For example, spot trends of emerging issues, and resolve them, before they impact more customers, or even see resolutions times for individual members of the team to see who may need additional guidance.
Have a look at this introductory video for Microsoft Dynamics 365 Customer Service - and follow the customer service journey in other videos on this page.
Use Dynamics 365 Customer Service to:
Choose the Edition that makes more sense to your company or indeed start your Digital Transformation with Dynamics 365 Customer Service Professional Plan and grow!
Power BI works with model-driven apps via the Microsoft Dataverse to provide a self-service analytics solution. The Power BI service automatically refreshes the data displayed. With Power BI Desktop or Office Excel Power Query for authoring reports and Power BI for sharing dashboards and refreshing data from model-driven apps or Dynamics 365 apps, such as Dynamics 365 Sales and Dynamics 365 Customer Service. Integrating Power BI with Dataverse provides the personnel in your organisation a powerful way to work with data. With our team who specialises in Microsoft Dynamics customisation, we will integrate Power BI for your business with ease!
